The Antler Lab

We want you to love what you ordered. Every order is packed and shipped by us, and if something isn't right, we'll work with you to fix it. Please read below for details.

Returns

Product Orders Return Policy

You can return most items within 30 days of delivery as long as they are unused, undamaged, and in their original packaging.

To start a return, contact us via our contact form with your order number and the item(s) you'd like to return. Please don't send items back without contacting us first, as returns sent without approval may not be accepted. Return shipping is paid by the customer, and we'll refund the item price once it arrives back with us and passes inspection. Original shipping charges are not refundable. If your order shipped free, the cost of the original shipping will be deducted from your refund.

• We recommend a trackable shipping service, as we can't issue refunds for returns lost in transit.
• Please pack items securely. Items that arrive back damaged due to poor packaging may receive a partial refund or no refund.
• Items purchased as a set or bundle must be returned as a complete set.
• We don't offer direct exchanges. To get a different item, return the original for a refund and place a new order.

Final Sale Items

The following items cannot be returned:

• Items marked as final sale or clearance
• Custom or personalized items
• Gift cards

Final sale items are still covered if they arrive damaged or defective (see below).

Cancellations

Product Orders Cancellation Policy

Every order is packed and shipped by us. If you wish to cancel or change your order, contact us via our contact form as soon as possible. We can cancel or change any order that hasn't shipped yet. Once your order ships, it can't be canceled and falls under our return policy above.

Damaged/Quality Issues

If your order arrives damaged or with a quality issue, contact us within 7 days of delivery. For the fastest resolution, please include a photograph demonstrating the quality issue or the damaged area of the item, plus photos of the packaging and shipping label, along with your order number. We'll send a replacement at no cost to you. If a replacement isn't available, we'll issue a full refund. We may ask you to return the damaged item before a replacement or refund is issued.

What counts as damaged or defective:

• Items that are broken, cracked, or snapped
• Parts that have come loose or detached
• Warping or defects that affect how the item displays or functions
• Wrong or missing items

What's normal and not considered a defect:

• Fine texture lines or a subtle grain on the surface
• Small surface marks or minor imperfections
• Slight variations in color, finish, size, or detail between items or from product photos

Each item is made individually, so no two are exactly alike. These small variations are part of how every piece is made. Items with only these characteristics can still be returned under our standard return policy above.

Please contact us with these details via our contact form.

Shipping

We ship within the United States only. Orders ship within 5 business days, and you'll receive tracking by email once your order is on its way. Shipping is free on orders over $99.

• Lost or stolen packages: If tracking hasn't updated in 7 days, contact us and we'll work with the carrier to locate it. Once tracking shows a package as delivered, we are not responsible for lost or stolen packages, but we're happy to help you file a claim with the carrier.
• Incorrect addresses: Please double check your shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address, we'll reship it once you cover the new shipping cost, or refund the order minus original shipping.

Refunds Policies

Product Orders Refund Policy

Refunds are issued to your original payment method within 5 business days after we receive and inspect your return, or after we approve a damage claim.

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

If there's ever an issue with your order, please contact us before opening a dispute with your bank or payment provider. We can almost always resolve it faster directly. 

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

Merchant of record

Payments are processed by our Merchant of Record, Fourthwall.com. The Antler Lab packs and ships every order, so contact us directly for anything order related. Privacy Policy Terms of Service.